Stortex 39 Not sure if it's usefull but if someone want to try if it helps just try it out. I am not sure if it's a real chat-log cuz i found it on a Cloud Account of someone. Evtl the bank Account is working and you can get something from there or not just test it if u want. [hide] Michael: Hello! Do you have any questions I can help you with? You: Yes, apparently my debit card was supposed to have come a week earlier Michael: Thank you for considering Citizens Bank. Michael: I do apologize for the inconvenience. Michael: May I ask, when did you order the debit card? You: I just went to a branch and set up a student account You: and it was prior to You: the 14th of july You: which was when i got an email that it'd be arriving in a week Michael: I do apologize. Michael: Please allow me a moment as I connect you with a specialist that will be able to assist you further more. Michael has left the chat You are being transferred, please hold... Agent Vandi enters chat Vandi: Thank you for visiting Citizens Bank. You: ye Vandi: For security purposes, may I ask whom do I have the pleasure of chatting with? You: this is Abir Islam Vandi: Good afternoon Abir. I can take a look at your profile to see when the card was issued. May I have you provide your full account number and the last 4 digits of your Social Security Number please? You: yep give me just a sec Vandi: Sure! Thank you. You: 6312104021 - account number You: and 6785 last 4 digits Vandi: Thank you. Vandi: May I have you confirm your full mailing address please? You: 107 Trotter Lane, North Wales, PA, 19454 Vandi: Thank you. The card was issued on 07/10/2018 and typically, it will take 5 to 7 business days for it to arrive. Since it has been longer than that, I can send out a new card to you. I will need to send a one-time password to either your mobile or home phone for verification purposes. May I have you provide me with a 10 digit phone number please? You: Can you send it to an email instead? My dad isn't home atm so I can't use his number. You: If thats not possible just send it to 267-498-8843, thats my dad's number Vandi: I am sorry, we do not have the ability to verify you through email. You may give us a call at 800-922-9999 to request to have a new card issued to you. You: Yeah, just send it to that number then Vandi: May I ask do you currently have the phone on you at the moment? You: Nope, but I can try calling him thru the internet You: May take a moment though Vandi: I’m sorry, I was unable to confirm the mobile phone number you provided. Let’s try another piece of verification. You: Alrighty Vandi: Can you verify the branch in which you opened your account? You: Montgomeryville Giant You: 19B-6582 Vandi: Can you verify the year you opened your account? You: 2018 Vandi: Thank you very much for answering my questions. Please hold one moment while I request the new card for your account. You: Thanks Vandi: You're welcome. Vandi: Thank you for your patience. A new card will be sent out to your address on file. The card should arrive within 5 - 7 business days. Once you receive the card you may activate it by calling 1-800-527-1800 or by using it at an ATM or point of sale location with your current PIN. Do you need to have a PIN reminder mailed out to you as well? You: Yes please Vandi: Sure! That will arrive separately from the card and it should arrive within 5 - 7 business days as well. You: Thanks for all the help Vandi: You are very welcome. Vandi: Is there anything else that I can assist you with? You: Nope, thank you very much; have a nice day! Vandi: Thank you for visiting Citizens Bank today. It has been a pleasure assisting you! Please feel free to chat with us again should you have any additional questions. [/hide] Quote Share this post Link to post Share on other sites
niggers 1 Not sure if it's usefull but if someone want to try if it helps just try it out. I am not sure if it's a real chat-log cuz i found it on a Cloud Account of someone. Evtl the bank Account is working and you can get something from there or not just test it if u want. i want to check this out Quote Share this post Link to post Share on other sites
Lincoln 32 Not sure if it's usefull but if someone want to try if it helps just try it out. I am not sure if it's a real chat-log cuz i found it on a Cloud Account of someone. Evtl the bank Account is working and you can get something from there or not just test it if u want. Do you re-activate the card in the support chat or no? Quote Share this post Link to post Share on other sites
Stortex 39 Not sure if it's usefull but if someone want to try if it helps just try it out. I am not sure if it's a real chat-log cuz i found it on a Cloud Account of someone. Evtl the bank Account is working and you can get something from there or not just test it if u want. Do you re-activate the card in the support chat or no? As I said I did not do anything i just found this on a cloud account Quote Share this post Link to post Share on other sites
bbbbbbcccc 0 assassin I ball is am have a am in in 4 Quote Share this post Link to post Share on other sites