dream41 3 LEAVE A LIKE TO REVEAL THE SECRETS! LEECHERS WILL BE REPORTED & BANNED [hide] Note: This is for educational purposes only. I am not responsible for anything that happens to you otherwise. I may help you in the process of SE'ing Logitech, but responsibility will be on you - the social engineer- if anything were to happen General Rules [1] Preferably try to SE a product that is under 100$. This is because, often, the company will not try to get you to ship it back due to the low cost. With that said, it is possible to SE anything above but will be much harder. [2] This is from my personal examples of SE'ing, but I've had the most success when the representative was female. Don't know if it was a coincidence or if it's something well noting. [3] Try to call them rather than doing the chat. [4] Always be polite while talking to them. The last person you want to aggravate is the person whom you're trying to SE. With that said, let's begin. [1] Getting the Serial Number This one is relatively simple. The Serial Number (SN) is the product identifier. You can get some here on Nulled. Note: Make sure the SN is still under warranty. [2] Calling them up For US this is the number (1 (646) 454-3200). [3] Talking to the representative (rep) This is what the conversation should look like //////////////////////////////////////////////////////////////////////////////////////////////// "Hi, this is ______ from Logitech customer service, how may I help you?" "Hello _____ , I was just using my Logitech (mouse/keyboard/headset) and _______ (You can use any reason that may make it seem that the product is faulty. e.g mouse double clicks, escape key not working, or sound quality sounds really bad all of a sudden)" "Can you describe the problem"? "Yes, the mouse was working perfectly up to an hour ago. Now, when I left click, the mouse registers as a double click. This is particularly annoying when trying to drag files." //////////////////////////////////////////////////////////////////////////////////////////////// Now the rep is going to ask for the Serial Number and you will give it to the rep [4] Troubleshooting This is where the rep's going to ask you if you've troubleshooted. Just say "yes, I've tried that but it still does not work" to each of his questions. Now there are going to be two options. 1. Rep's going to ask you to ship it back 2. Rep's going to send you a new product What to do when you're dealt with situation ? You can do either of 3 things 1. Box them 2. Make a creative reason on why you can't send it back. If you are going to use this reason, be careful with the "blood" excuse. I know some companies - such as EVGA- will consider the product stained with blood as a bio-hazard and will not accept the product while not sending a refund or RMA. One excuse I've used is "I'm part of a semi-professional gaming team and really need to use this (product) all the time. Thus, I can't send it back" 3. Repeat step 3 This might be a pain, but if you keep calling, a Rep's going to eventually send the product without asking you to send in the product. For me personally, it took 3 tries to get them to send me the mouse (G903) If you get scenario 2 in response, great! You got your free product! Also, if you're going to SE more than twice, I recommend using a reship. Thanks for reading, and feel free to post any questions or suggestions! Leave a LIKE don't be a Leecher [/hide] Leave a LIKE Quote Share this post Link to post Share on other sites
dream41 3 interested to see whats up have fun Quote Share this post Link to post Share on other sites
Nikola Tesla 6 Thanks, dream41. Happy new year! 1 Quote Share this post Link to post Share on other sites
dream41 3 Thanks, dream41. Happy new year! thank you mate :fiesta: :fiesta: Quote Share this post Link to post Share on other sites
Quorz 5 I never succeed at this kind of stuff, but I'll take a look. Quote Share this post Link to post Share on other sites
dream41 3 I never succeed at this kind of stuff, but I'll take a look. :fiesta: :fiesta: Quote Share this post Link to post Share on other sites
Slayer009999 0 :fiesta: :fiesta: :fiesta: :fiesta:Great share LEAVE A LIKE TO REVEAL THE SECRETS! LEECHERS WILL BE REPORTED & BANNED Leave a LIKE Quote Share this post Link to post Share on other sites
fuckker 0 ez ssirrr :pupper: :pupper: :pupper: Quote Share this post Link to post Share on other sites
Ninja sicko mode 0 LEAVE A LIKE TO REVEAL THE SECRETS! LEECHERS WILL BE REPORTED & BANNED Leave a LIKE yuh yate left a like gg Quote Share this post Link to post Share on other sites
Tophu7 0 Hi. I emailed them and they approved my replacement, but now they are asking me to send them the defected product with the shipping label they are going to send via email within 48 hours. They won't send the replacement until I send the product; what do I do? Is this a fail? Quote Share this post Link to post Share on other sites
N3R0X12 1 LEAVE A LIKE TO REVEAL THE SECRETS! LEECHERS WILL BE REPORTED & BANNED Leave a LIKE i will see it! Quote Share this post Link to post Share on other sites
JUSTWANNAPLAY 9 yeh ill check out your method why noot Quote Share this post Link to post Share on other sites