Logitech Help

[Draven 23]

So i contacted them because my G27 got broken and they replied to me with this on thursday i still got no reply about it.

 

My name is Ryan, I understand that you would like assistance with your G27 Racing Wheel.

 

I would like to apologize for the inconvenience this may have caused and for the delay in response. We are currently experiencing a high volume of email backlogs, but don't worry we will do our best to help you with this concern.

 

What are the  steps you've done so far to fix the issue?

 

Below are the additional troubleshooting steps that might help fix the issue.

 

• Power cycle the wheel 

1. Disconnect the wheel from the PC/game console and power outlet. 

2. Disconnect the pedals, power adapter and shifter from the wheel. 

3. Wait for 10-15 seconds. 

4. Reconnect the pedals, power adapter and shifter to the wheel. 

5. Connect the wheel to a know working USB port and AC outlet. 

6. Try using on another game. 

 

• Calibrate the wheel using Windows Game Controller Settings. 

1. Ensure that you have installed the latest version of LGS for the wheel. 

2. Connect the wheel directly to a USB 2.0 port of the computer. Bypass any use of KVM switches, USB hubs, port replicators and docking stations. 

3. Press Windows + R key to open the run command box. 

4. Type joy.cpl to open the Windows Game Controller Settings. 

5. Select the entry for the gaming wheel 

6. Press CTRL + SHIFT while clicking Properties. 

7. Go to Settings tab and click Calibrate. 

8. Follow the calibration instructions then test the wheel afterwards. 

 

Please let me know the result of the troubleshooting steps I provided. 

 

And, provide the following information to Update your Account:

 

Device information:

- Product PID or S/N number: not from the box

 

Address information: (Note: We cannot make shipments to a PO Box or APO/FPO addresses)

- First Name:

- Last Name:

- Address:

- Postal Code:

- City:

- County/State (if any):

- Country:

- Telephone Number (including country code):

- Kindly confirm if the address is serviceable by UPS.

 

Note: it may take up to  24-48 business hrs before I can respond due to the volume of emails that we are receiving. Thank you for your patience. 

 

Will i get a replacement?

[Addicted 4]

just tell them you tried all the steps and then give the SN and address info they asked for

after that they should say they forwarded your warranty request

[Draven 23]

just tell them you tried all the steps and then give the SN and address info they asked for

after that they should say they forwarded your warranty request

 

I did that already on thursday but still no reply maybe it's due they don't work on Saturday & Sunday ?

[Addicted 4]

just tell them you tried all the steps and then give the SN and address info they asked for

after that they should say they forwarded your warranty request

 

I did that already on thursday but still no reply maybe it's due they don't work on Saturday & Sunday ?

 

yeah they dont reply on saturday and sunday, you should get a reply tomorrow

[Draven 23]

just tell them you tried all the steps and then give the SN and address info they asked for

after that they should say they forwarded your warranty request

 

I did that already on thursday but still no reply maybe it's due they don't work on Saturday & Sunday ?

 

yeah they dont reply on saturday and sunday, you should get a reply tomorrow

 

Glad to hear that Thanks m8 !

[Swag21 0]

Hey man I got the same message from them, but still got my Product. As you said you write them a mail. I got an Answer after 1 week. After this she will provide you more Informations.