This is really easy, if you can't do this you're basically retarded.
I got their X1 wireless earbuds and 360* speaker all within a week of eachother.
Guide:
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Step 1: Decide what product you want from Tribit
Step 2: Go to tribits website and create a support ticket
Step 3: Just give a generic excuse like "my doesn't charge"
Step 4: They should reply with some troubleshooting, pretend like you did them. If they ask for a picture just get one from ebay or something.
Step 5: They should be giving you a replacement.
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